These Terms of Service for setups-offices.de. (this “Agreement”) is a legal agreement between you (either an individual or an entity that you are representing, hereinafter “you”) and setups-offices.de and its suppliers and licensors (collectively setups-offices.de”) for the setups-offices.de Services (“Services”). By using for or purchasing the services or by accepting this agreement you acknowledge that you have read this agreement, that you understand it, that you agree and accept the terms as presented herein. If you do not agree to these terms and conditions, do not apply for, accept, use or purchase the services. The Services include new products, product changes, upgrades, support and other services. You may only receive the Services if you are a Service subscriber in good standing with a valid, account with setups-offices.de.The services are for a limited Time only, failure to use the services within the subscription period shall not grounds for a REFUND of ANY FEES PAID
Software, Materials, Services and other related information are collectively referred to as “Content.”
“You” or “you”:
“You” means you individually, any person, including any employer that you are acting on behalf of
“Services” means setups-offices.de’s Support Services, which are setups-offices.de’s chat and phone based Software Troubleshooting Services as set forth on the setups-offices.de web site. The Services include virus diagnosis, virus removal, PC tune-up, Internet login protection, email account setup, software installation, printed setup, printer support, and general computer trouble shooting services. The scope of the services is subject to change without notice, and setups-offices.de may discontinue or modify the Services in its sole discretion.
Subscription Period means the time period that Subscriber is eligible to receive the Services. The Subscription Period shall commence on that date the Services are subscribed to and shall terminate after three months or the period specified in the chosen package.
Technical Support Services are provided only via phone, Internet chat and remote desktop sharing. Services are provided upon Subscriber’s contacting setups-offices.de support as explained on the setups-offices.de Subscriber authorizes setups-offices.de to configure its computers and delete the files that setups-offices.de deems unnecessary to a computer’s operation. Subscriber gives setups-offices.de express permission to alter the registry of any computer receiving the Services as needed to provide the Services. The Services may require additional software. Subscriber gives setups-offices.de express permission to install, configure, and use such software on Subscriber’s computers.
To provide the Services, setups-offices.de must access a computer or network receiving the Services over the Internet. A high speed Internet connection is highly recommended in order to avoid delays or problems with the Services. Subscriber is solely responsible for providing an Internet connection and access to its computers. Subscriber must assist setups-offices.de in any manner necessary to diagnose the computer and provide the Services. Failure to fully cooperate with the setups-offices.de representative shall be considered a breach of this Agreement. All instructions and steps taken in providing the Services shall be left to the setups-offices.de representative’s sole discretion. Subscriber warrants that use of the Services complies with all applicable computer and network policies. Prior to receiving the Services, Subscriber must have administrator rights to the computer, have a back-up of all data on the computer, and provide setups-offices.de with correct and accurate information.
For subscription plans, a full refund will be issued if setups-offices.de has not been able to resolve even a single issue for your computer within the first 14 days of the signing up to setups-offices.de subscription. If our technical support has resolved one or more issues, the fees charged for subscription service will not be refunded. Its sole discretion of setups-offices.de and on a case by case basis, refund can be issued of the charged fees after deducting charges for services provided to customer. For incident plans, you will be eligible for refund when any of the following criterions are met:
The issue is out of scope for the particular plan:
14 days have not passed after the issue was last worked upon by a setups-offices.de technician We don’t store credit card information for any customer and we would not do any charging without your explicit consent. You may be able to change from one plan to another (e.g. from incident based plan to 90 days plan). We would negotiate with you and in order to accommodate your revised requirements.
Should you have further queries, please e-mail us at email@example.com or you can drop a mail at:
Adresse :Adresse Finkenstr 1, 47057, Duisburg